Support center

SUPPORT CENTER

Last Updated: 2026-10-08

Welcome to the AuraGPT Support Center. We're here to help you get the most out of your wellness journey. Browse the topics below or contact us directly at info@auragpt.ai.

1. Getting Started

How do I create an account? Download the AuraGPT app from the App Store or visit auragpt.ai and tap "Sign Up." You can register with your email address or phone number. You'll receive a verification code to confirm your identity before accessing the platform.

What is AuraGPT? AuraGPT is a mental health and wellness platform that connects individuals with licensed healthcare providers, AI-powered wellness tools, appointment scheduling, health record management, and secure messaging — all in one place.

Is AuraGPT available on all devices? AuraGPT is available as an iOS app and as a web application at auragpt.ai. Android support is coming soon.

Do I need a subscription to use AuraGPT? No. AURA Free includes core features and 30 AI credits each month, with no card required. Paid plans (Plus, Practice, Pro and Max) add more AI credits, scheduled tasks and, for practitioners, practice tools. See auragpt.ai/settings/billing for plan details.

2. Account & Login

I forgot my password. How do I reset it? On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

I'm not receiving my verification code. Verification codes are sent via SMS or email depending on your registration method. If you haven't received a code within 2 minutes, tap "Resend Code." Make sure your phone number or email address is entered correctly. If the issue persists, contact us at info@auragpt.ai.

How do I update my profile information? Go to Settings → Profile to update your name, photo, contact information, and personal details.

How do I delete my account? You can delete your account in the mobile app under Settings → Privacy, or request deletion by emailing info@auragpt.ai with the subject line "Account Deletion Request." Deletion is permanent and cannot be undone. Certain clinical, financial, contractual, or compliance records may need to remain for a limited period, including where a legal hold applies, and backup, file-storage, and service-provider copies follow their own deletion schedules. You can ask what remains and why, and request access, correction, or review of a retention decision, at the same address.

3. Appointments & Sessions

How do I book an appointment? Navigate to the Appointments tab, search for available providers, and select a time slot that works for you. You'll receive a confirmation notification once the provider approves your booking.

How do I cancel or reschedule an appointment? Open the appointment in your calendar and tap "Cancel" or "Reschedule." Cancellation policies vary by provider — please review the provider's cancellation terms before booking.

How do video sessions work? Video sessions are conducted securely within the AuraGPT app. Ensure you have a stable internet connection and camera/microphone permissions granted. You'll receive a link in the app and via email before your session.

What if my provider doesn't show up? If your provider misses a session without prior notice, contact us at info@auragpt.ai immediately. We'll work to reschedule your appointment or arrange a refund where applicable.

4. Billing & Subscriptions

How do I view or change my subscription plan? Go to Settings → Billing to view your current plan, upcoming charges, and payment method. You can upgrade or downgrade your plan at any time.

How do I stop my Aura membership from renewing? Open Settings → Billing and choose Cancel renewal, then confirm. Wait for the cancellation confirmation; access continues through the current billing period. Cancelling renewal does not cancel booked practitioner sessions or pause scheduled tasks. If cancellation cannot be confirmed, contact info@auragpt.ai with your account email and the time of the attempt. You do not need AI credits to manage billing or contact support.

How do I stop scheduled work? Open Scheduled and choose Pause all scheduled tasks, or pause an individual task. The pause-all control remains available even if the task list cannot load. Failed scheduled tasks pause until you explicitly resume them; adding credits does not resume paused tasks. Notifications already being sent may still arrive. Uninstalling the app does not stop server-side schedules or cancel a subscription.

What payment methods are accepted? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via our secure payment processor, Stripe.

How do I get a refund? Refund requests are reviewed on a case-by-case basis. To request a refund, email info@auragpt.ai with your account email, the charge date, and a brief description of the issue. We aim to respond within 24–48 hours.

I was charged incorrectly. What should I do? Contact us at info@auragpt.ai with your account details and a description of the charge. We'll investigate and resolve billing discrepancies promptly.

Do you offer discounts for students or healthcare workers? Please contact info@auragpt.ai for information about any available discount programs.

5. Privacy & Security

Is my health data secure? Aura is built to be private by design. You sign in to reach your data, database access rules limit each record to the people allowed to see it, providers see only the health and wellness data you choose to share, and connected-service credentials and some sensitive records are encrypted before they are stored. You can delete your account (see "How do I delete my account?" above). Aura does not claim HIPAA compliance, and using Aura does not create a business associate agreement. No system is risk-free; review data handling, connection controls, and deletion limits in our Privacy Policy at auragpt.ai/privacy.

Who can see my health records? Only you and providers you explicitly authorize can access your health records and wellness data. You can manage data sharing permissions in Settings → Privacy.

How do I report a privacy concern? Email us immediately at info@auragpt.ai with the subject line "Privacy Concern." We take all privacy reports seriously and will respond within 24 hours.

Does AuraGPT use my data to train AI models? We do not use identifiable personal health information to train AI models. Please review our Privacy Policy for full details on how your data is used.

6. Technical Issues

The app is crashing or not loading. Try the following steps: • Close and reopen the app • Check your internet connection • Update the app to the latest version in the App Store • Restart your device • Uninstall and reinstall the app

If the problem continues, contact info@auragpt.ai with your device model, iOS version, and a description of what happened.

I'm having trouble with audio or video during a session. • Ensure AuraGPT has microphone and camera permissions in your device Settings • Switch between Wi-Fi and mobile data to test your connection • Close other apps that may be using your camera or microphone • Try rejoining the session from a fresh app launch

I found a bug. How do I report it? We appreciate bug reports! Email info@auragpt.ai with the subject "Bug Report" and include steps to reproduce the issue, your device model, OS version, and any screenshots or screen recordings if possible.

7. Contact Us

Our support team is available to assist you. We aim to respond to all inquiries within 24–48 hours on business days.

Email: info@auragpt.ai

For urgent safety concerns or mental health crises, please contact emergency services (911) or a crisis helpline immediately: • 988 Suicide & Crisis Lifeline: call or text 988 • Crisis Text Line: Text HOME to 741741 • International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/

AuraGPT is not an emergency service and cannot guarantee immediate response times.