Terms of Service

Last Updated: 2026-10-20 Version: 1.2.0

WELLNESS DISTRICT LLC operates Aura GPT ("Aura," "Platform," "we," "us," or "our"). Aura is a mental health and wellness platform that connects individuals seeking mental health support ("Seekers") with licensed healthcare providers ("Providers"). By accessing or using our Platform, you agree to be bound by these Terms of Service ("Terms").

TABLE OF CONTENTS

1. Acceptance of Terms 2. Description of Services 3. User Eligibility and Account Registration 4. User Types and Obligations 5. AI-Powered Features Disclaimer 6. Healthcare Services Disclaimer 7. Emergency Services Disclaimer 8. Subscription and Payment Terms 9. Health Information and HIPAA 10. SMS and Communication Consent 11. Intellectual Property Rights 12. User Content and Data 13. Prohibited Conduct 14. Account Suspension and Termination 15. Limitation of Liability 16. Disclaimer of Warranties 17. Indemnification 18. Dispute Resolution and Arbitration 19. Governing Law 20. Changes to Terms 21. General Provisions 22. Contact Information

1. Acceptance of Terms

By creating an account, accessing, or using the Aura Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

These Terms constitute a legally binding agreement between you and Aura. Your use of the Platform is also governed by our Privacy Policy, which is incorporated by reference into these Terms. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms.

2. Description of Services

Aura provides a technology platform that facilitates connections between Seekers and licensed healthcare Providers for mental health and wellness services. Our services include:

a) Provider Discovery and Matching: Tools to help Seekers find and connect with licensed mental health Providers based on specializations, availability, and preferences.

b) Appointment Scheduling: Calendar integration and scheduling functionality for booking sessions with Providers.

c) Secure Messaging: Messaging between Seekers and their Providers for appointment coordination and non-emergency communication.

d) AI-Powered Wellness Support: AI-assisted features that offer reflection, general wellness information, mood tracking, and guided exercises for wellbeing support. Aura's AI is not a human, and it does not provide therapy, counseling, or medical care. These features are supplementary and do not replace professional healthcare services.

e) Voice Sessions: Real-time voice features, including live voice sessions with your practitioner and voice conversations with Aura's AI, powered by WebRTC technology.

f) Health Data Integration: Optional integration with Apple HealthKit and other health data sources to provide holistic wellness insights.

g) Payment Processing: Secure payment processing for subscription services and Provider sessions through Stripe.

3. User Eligibility and Account Registration

3.1 Age Requirements You must be at least 18 years of age to create an account and use the Platform. We ask for your date of birth when you sign up and do not allow anyone under 18 to use the Platform. If we learn that an account belongs to someone under 18, we block it from using the Platform. The account can export its data or delete itself. AI companions may not be suitable for some minors.

3.2 Account Registration To access certain features, you must register for an account by providing accurate, current, and complete information. You are responsible for: - Maintaining the confidentiality of your account credentials - All activities that occur under your account - Immediately notifying us of any unauthorized use of your account - Ensuring your contact information remains current and accurate

3.3 Account Security You agree to use strong passwords and enable any available security features. You may not share your account credentials with others or allow others to access your account. We are not liable for any loss or damage arising from your failure to maintain account security.

4. User Types and Obligations

4.1 Seekers (Patients/Clients) As a Seeker, you agree to: - Provide accurate health information to your Providers - Attend scheduled appointments or cancel with appropriate notice - Pay for services in accordance with the agreed terms - Treat Providers and staff with respect and courtesy - Use the Platform only for legitimate healthcare purposes - Not misrepresent your identity or medical history

4.2 Providers (Healthcare Professionals) As a Provider, you represent and warrant that: - You hold and maintain all required professional licenses and certifications - Your licenses are in good standing with relevant licensing boards - You carry appropriate professional liability insurance - You will provide services within your scope of practice - You will comply with all applicable professional standards and ethics - You will maintain appropriate documentation for all patient interactions - You will comply with HIPAA and all applicable healthcare regulations

Providers are independent contractors and not employees, agents, or representatives of Aura. The Platform does not direct or control the professional judgment or clinical decisions of Providers.

5. AI-Powered Features Disclaimer

IMPORTANT: The AI-powered features in Aura, including but not limited to AI chat assistants, voice interactions, wellness recommendations, and automated insights, are provided for informational and educational purposes only.

Aura is an AI, not a human. No person is writing its replies. Aura's AI is not a therapist, counselor, psychiatrist, psychologist, doctor, or other health or mental-health provider, and it does not provide therapy, counseling, or treatment.

5.1 Not Medical Advice AI-generated responses and suggestions ARE NOT medical advice, diagnosis, or treatment. The AI features: - Do not replace the judgment of qualified healthcare professionals - Are not a substitute for professional medical, psychological, or psychiatric care - Should not be used for medical emergencies or crisis situations - May not account for your complete medical history or individual circumstances

5.2 Limitations of AI Our AI features use advanced language models provided by third-party services including Google Gemini, Anthropic Claude, and OpenAI. These systems: - May occasionally produce inaccurate or inappropriate responses - Cannot fully understand context or nuance in all situations - Are not a person and cannot form a professional care relationship with you - Should be used as supplementary tools, not primary care

5.3 Your Responsibility You acknowledge and agree that: - Any decisions made based on AI-generated content are your sole responsibility - You should verify any health-related information with qualified professionals - You will not rely solely on AI features for health decisions - The AI is a support tool and not a replacement for human healthcare providers

6. Healthcare Services Disclaimer

6.1 Platform Role Aura is a technology platform that facilitates connections between Seekers and Providers. We do not: - Practice medicine or provide healthcare services - Employ the Providers on our platform - Direct or control Provider clinical decisions - Guarantee the quality, safety, or legality of Provider services - Make recommendations about specific treatments or providers

6.2 Provider Relationships The relationship between Seekers and Providers is a direct professional relationship. Aura is not a party to this relationship and is not responsible for: - Clinical outcomes or treatment results - Provider availability or scheduling - The accuracy of Provider credentials (though we make reasonable verification efforts) - Disputes between Seekers and Providers regarding treatment

6.3 No Guarantee of Results Mental health treatment outcomes vary by individual. We make no guarantees regarding the effectiveness of any treatment, the improvement of any condition, or any specific health outcomes.

7. Emergency Services Disclaimer

AURA IS NOT AN EMERGENCY SERVICE AND SHOULD NOT BE USED IN CRISIS SITUATIONS.

7.1 Life-Threatening Emergencies If you are experiencing a medical or mental health emergency, including but not limited to: - Suicidal thoughts or intentions - Thoughts of harming yourself or others - A mental health crisis requiring immediate attention - Any life-threatening medical condition

IMMEDIATELY CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM.

7.2 Crisis Resources For non-emergency crisis support, please contact: - 988 Suicide & Crisis Lifeline: call or text 988 - Crisis Text Line: Text HOME to 741741 - National Domestic Violence Hotline: 1-800-799-7233 - SAMHSA National Helpline: 1-800-662-4357

7.3 Platform Limitations The Platform is not monitored 24/7 for emergency situations. Providers may not respond immediately to messages. Response times are not guaranteed. Do not use the Platform's messaging or AI features as a substitute for emergency services.

8. Subscription and Payment Terms

8.1 Subscription Plans Aura offers various subscription plans that may include: - Free tier with limited features - Premium subscriptions with enhanced features - Pay-per-session options for Provider consultations

Current subscription options and pricing are available on our website and within the app.

8.2 Billing and Payment All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you: - Authorize us to charge your payment method for subscription fees - Agree to Stripe's Terms of Service for payment processing - Confirm that you are authorized to use the payment method provided

8.3 Subscription Renewals Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled. You will be charged the then-current subscription rate at renewal. We will notify you of any price changes before they take effect.

8.4 Cancellation You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation: - Your subscription remains active until the end of the current billing period - No refunds are provided for partial billing periods - You retain access to free features after cancellation

8.5 Refund Policy Subscription fees are generally non-refundable. However, refunds may be considered on a case-by-case basis for: - Technical issues that prevented access to paid features - Billing errors - Extenuating circumstances at our sole discretion

To request a refund, contact info@auragpt.ai within 14 days of the charge.

8.6 Provider Session Payments Payments for individual Provider sessions are subject to the Provider's cancellation and refund policies. Aura facilitates payment processing but is not responsible for disputes regarding specific Provider sessions.

8.7 Price Changes We reserve the right to modify subscription prices. Price changes will not affect your current subscription period and will be communicated in advance of your next billing cycle.

9. Health Information and HIPAA

9.1 Healthcare workflows HIPAA applicability depends on the service and parties involved. Using Aura does not establish a Business Associate Agreement or certify that a workflow is HIPAA compliant. Before handling protected health information, practitioners must verify the applicable agreements, vendor services, configuration, and safeguards.

9.2 Privacy and authorization Our Privacy Policy at https://auragpt.ai/privacy describes data handling, connected services, retention, and rights. Accepting these Terms is not a substitute for a separate consent, HIPAA authorization, or agreement required by law. A practitioner's own privacy notice may also apply.

10.1 Aura GPT messaging program WELLNESS DISTRICT LLC operates the Aura GPT SMS program. It provides user-requested verification codes and, after a separate opt-in, automated conversational onboarding, replies from Aura's AI wellness assistant, requested task updates, appointment confirmations and reminders, and recovery messages when an onboarding call disconnects.

10.2 Your choice and consent Providing a phone number, creating an account, or accepting these Terms does not by itself enroll you in ongoing SMS messages. To connect Aura texting, enter your number, actively select the SMS consent control, which starts unchecked, and complete phone verification. The consent disclosure explains the messages you are choosing to receive. You can use app-only onboarding without enrolling in ongoing texts. SMS consent is optional and is not a condition of purchase.

Requesting an account verification code is separate from consenting to ongoing conversations. Consent to Aura conversational texts does not authorize marketing messages from Aura, practitioners, or other businesses. Promotional messages require a separate, explicit marketing opt-in. The SMS consent disclosure dated September 22, 2026 includes appointment confirmations and reminders. Earlier conversational-only consent does not authorize appointment texts; users must separately consent to appointment notifications or accept the updated disclosure. Appointment delivery also depends on notification preferences.

10.3 Frequency, rates, and assistance Expect up to 8 messages per month for verification codes and reminders. Messages in reply to your own texts, and replies you request from Aura, vary with your activity. Message and data rates may apply.

Reply STOP to unsubscribe from the SMS program.

Reply HELP for help, or contact info@auragpt.ai.

You can also choose app-only conversations in Aura. Push, email, and in-app communication preferences are managed separately.

10.4 Delivery and privacy Carriers are not liable for delayed or undelivered messages. Message delivery and timing are not guaranteed. Aura texting is not an emergency service.

Our Privacy Policy at https://auragpt.ai/privacy explains how we use messaging information. Mobile phone numbers and SMS opt-in and consent information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process this information as needed to deliver messages on our behalf.

11. Intellectual Property Rights

11.1 Platform Ownership Aura, its logo, design, features, and all associated intellectual property are owned by Aura and protected by copyright, trademark, and other intellectual property laws. This includes: - The Platform's software, code, and architecture - User interface designs and visual elements - The "Aura" name and branding - AI models, algorithms, and proprietary technologies (to the extent developed by us) - Documentation and marketing materials

11.2 Limited License We grant you a limited, non-exclusive, non-transferable, revocable license to: - Access and use the Platform for personal, non-commercial purposes - Download and use our mobile application on your personal devices

11.3 Restrictions You may not: - Copy, modify, or distribute Platform content without permission - Reverse engineer, decompile, or attempt to extract source code - Use automated systems (bots, scrapers) to access the Platform - Remove or alter any proprietary notices or labels - Use our trademarks without written permission - Sublicense or transfer your rights to others

12. User Content and Data

12.1 Your Content You retain ownership of content you create or upload to the Platform ("User Content"), including: - Profile information and photos - Messages to Providers - Mood logs and journal entries - Health data synced from connected devices - Feedback and reviews

12.2 License Grant By submitting User Content, you grant Aura a non-exclusive, worldwide, royalty-free license to use, store, display, and process such content as necessary to provide Platform services. This license is limited to operating and improving the Platform.

12.3 Content Responsibility You are solely responsible for your User Content. You represent that: - You own or have rights to share the content - Your content does not violate others' rights - Your content does not contain illegal or harmful material - Your content is accurate and not misleading

12.4 Content Removal We reserve the right to remove User Content that violates these Terms or is otherwise objectionable, without prior notice.

13. Prohibited Conduct

You agree not to:

13.1 Violate Laws and Regulations - Violate any applicable law, regulation, or these Terms - Infringe on intellectual property rights of others - Violate the privacy rights of any person - Engage in fraud or misrepresentation

13.2 Harm the Platform or Others - Introduce viruses, malware, or other harmful code - Attempt unauthorized access to Platform systems - Interfere with or disrupt Platform services - Harass, threaten, or abuse other users or Providers - Engage in any form of discrimination or hate speech

13.3 Misuse Platform Features - Create multiple accounts or false identities - Share account credentials with others - Use the Platform for commercial purposes without authorization - Scrape or collect user data without permission - Manipulate reviews, ratings, or feedback

13.4 Healthcare-Specific Prohibitions - Practice medicine without proper licensure (for Providers) - Provide false health information - Seek prescriptions for controlled substances inappropriately - Use the Platform to enable illegal drug activity - Impersonate healthcare professionals

14. Account Suspension and Termination

14.1 Termination by You You may terminate your account at any time by: - Using the account deletion option in Settings, Privacy in the Aura mobile app - Contacting info@auragpt.ai (including from the web)

Upon termination, we will delete or de-identify your account data in accordance with Section 14.4, our Privacy Policy and applicable law. Some records, such as financial records, signed contracts, practitioner clinical records and records under a legal hold, are kept for the period that applies to them and are then removed.

14.2 Termination by Aura We may suspend or terminate your account immediately, without prior notice, if: - You violate these Terms - We suspect fraudulent, abusive, or illegal activity - Required by law or legal process - You fail to pay required fees - Your Provider license is revoked or suspended (for Providers) - We discontinue the Platform or relevant services

14.3 Effect of Termination Upon termination: - Your right to access the Platform ceases immediately - Outstanding payment obligations remain due - Provisions of these Terms that by their nature should survive will survive - We may retain certain data as required by law or for legitimate business purposes

14.4 Data Retention After Termination Following account termination: - Clinical-record retention depends on applicable law and practitioner obligations; HIPAA does not establish a universal seven-year medical-record retention period - De-identified data may be retained indefinitely for analytics - We will delete personal data upon request, subject to legal requirements

15. Limitation of Liability

15.1 No Liability for Healthcare Outcomes TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURA SHALL NOT BE LIABLE FOR ANY HEALTH OUTCOMES, TREATMENT RESULTS, OR MEDICAL CONSEQUENCES ARISING FROM: - Your use of the Platform or AI features - Treatment or advice provided by Providers - Delays in receiving care through the Platform - Decisions made based on Platform content

15.2 Limitation of Damages TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: - The amounts you paid to Aura in the 12 months preceding the claim, or - One hundred US dollars ($100)

15.3 Exclusion of Damages IN NO EVENT SHALL AURA BE LIABLE FOR: - Indirect, incidental, special, consequential, or punitive damages - Loss of data, profits, revenue, or business opportunities - Damages arising from service interruptions or errors - Third-party actions or content

15.4 Jurisdictional Variations Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

16. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE SPECIFICALLY DISCLAIM: - Warranties of merchantability, fitness for a particular purpose, and non-infringement - Warranties regarding the accuracy, reliability, or completeness of Platform content - Warranties that the Platform will be uninterrupted, secure, or error-free - Warranties regarding the qualifications, competence, or quality of Providers - Warranties regarding the effectiveness of AI features

17. Indemnification

You agree to indemnify, defend, and hold harmless Aura, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: - Your use of the Platform - Your violation of these Terms - Your violation of any third-party rights - Content you submit to the Platform - Your negligent or wrongful conduct

18. Dispute Resolution and Arbitration

18.1 Informal Resolution Before initiating formal dispute resolution, you agree to first contact us at info@auragpt.ai to attempt informal resolution. Most disputes can be resolved through direct communication.

18.2 Binding Arbitration IF INFORMAL RESOLUTION IS UNSUCCESSFUL, YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL BE RESOLVED BY BINDING ARBITRATION, rather than in court, except that: - Either party may seek injunctive relief in court for intellectual property violations - Small claims court actions are permitted if eligible

18.3 Arbitration Procedures Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules. The arbitration will take place in the county of your residence or, at your option, online or by telephone.

18.4 Class Action Waiver YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

18.5 Opt-Out Right You may opt out of this arbitration agreement by sending written notice to info@auragpt.ai within 30 days of creating your account. If you opt out, disputes will be resolved in court as described in Section 19.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. If arbitration does not apply, any legal action must be brought in the state or federal courts located in Delaware.

20. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by: - Posting updated Terms on the Platform - Sending notification via email or push notification - Displaying a prominent notice in the app

Your continued use after changes take effect constitutes acceptance of the modified Terms. If you disagree with changes, you must stop using the Platform and terminate your account.

21. General Provisions

21.1 Entire Agreement These Terms, together with the Privacy Policy, constitute the entire agreement between you and Aura regarding Platform use.

21.2 Severability If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

21.3 Waiver Our failure to enforce any right or provision does not waive our ability to enforce it later.

21.4 Assignment You may not assign your rights under these Terms. We may assign our rights without restriction.

21.5 Force Majeure We are not liable for delays or failures due to circumstances beyond our reasonable control.

21.6 No Third-Party Beneficiaries These Terms do not create rights for any third party except as expressly stated.

21.7 Notices We may provide notices via email, push notification, or posting on the Platform. You may contact us as described in Section 22.

22. Contact Information

For questions about these Terms or the Platform:

Aura Email: info@auragpt.ai

For all inquiries including legal, privacy, and provider support: Contact: info@auragpt.ai

By using Aura, you acknowledge that you have read, understood, and agree to these Terms of Service.

Terms of service

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